Shipping policy

 

The Company will on a reasonable endeavours basis dispatch the Products to the location specified in the Order within 1-2 working days. 

Next working day delivery is available if the order is placed before 3:00pm on a working day. Orders placed after 3:00pm on a Friday are processed on Monday and will be collected from us on Monday for next working day delivery on Tuesday.

If your order contains a Machine or Parts/Accessories for a Machine - Next Day is not normally available and delivery times vary depending on options chosen and the manufacturer. We will, as soon as reasonably possible, provide you with a delivery time for your order.

For the avoidance of doubt, as the actual delivery of the Products is carried out by third party couriers, the Company shall be under no liability for any delay or failure to deliver the Products. Notwithstanding the foregoing, subject to additional delivery charges which the Company shall be entitled to charge the Buyer, the Company shall arrange for such Products to be delivered to the Buyer at specific dates and/or times as may be requested by the Buyer.


Unless otherwise agreed in writing by the Parties, the Buyer agrees that risk or loss or damage of Products passes to the Buyer on upon delivery of the Products or on the date of first attempted delivery by the Company.

Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to sales@papercupsdirect.com to qualify for any compensation/replacement to be considered.

If the Company is unable to effect delivery due to any fault of the Buyer, the Buyer may incur additional delivery charges.